Refund policy
Return & Refund Policy
Thank you for shopping with RosePrint Artistry. Because many of our products are made to order, personalized, handmade, or delivered digitally, all sales are final unless an item arrives damaged, defective, or incorrect.
Returns and Exchanges
We do not accept returns or exchanges for change of mind, buyer’s remorse, or customer ordering errors. This includes, but is not limited to, selecting the wrong product, design, color, size, quantity, or other available option.
Please review all product descriptions, images, sizing information, personalization details, and order information carefully before completing your purchase.
Damaged, Defective, or Incorrect Items
If your physical order arrives damaged, defective, or different from what you ordered due to an error by RosePrint Artistry or one of our production partners, please contact us at roseprintartistry@gmail.com as soon as possible after delivery.
Please include your order number, a description of the problem, and clear photographs showing the item and the issue. Photographs of the packaging may also be requested when the item was damaged during shipping.
After reviewing the issue, we may offer an appropriate resolution, such as a replacement, reprint, or refund. You should not return an item unless RosePrint Artistry provides return instructions.
Personalized and Custom Products
Personalized and custom products are created specifically for you and cannot be returned, exchanged, or refunded because of a change of mind or an error in information provided by the customer.
Customers are responsible for reviewing names, spelling, dates, wording, photographs, and other personalization information before submitting an order.
If the finished product does not match the personalization information submitted with your order because of an error made by RosePrint Artistry or our production partner, please contact us so we can review the issue and make it right.
Print-on-Demand and Made-to-Order Products
Print-on-demand and other made-to-order products are produced specifically after an order is placed. These products are not eligible for returns or exchanges because of buyer’s remorse, change of mind, or customer ordering errors.
If a print-on-demand or made-to-order product arrives damaged, defective, misprinted, or incorrect due to a production error, please contact us using the damaged or defective item process above.
Handmade Products
Handmade products are produced in limited quantities or specifically for RosePrint Artistry customers. Unless an item arrives damaged, defective, or incorrect due to our error, handmade product sales are final.
Digital Products
Due to the nature of digital products, digital downloads and other electronically delivered products are non-returnable and non-refundable once delivered or accessed, except where otherwise required by applicable law.
If you experience a technical problem accessing a digital purchase or receive an incorrect file, please contact us at roseprintartistry@gmail.com so we can assist you.
Sale and Clearance Items
Sale and clearance items are final sale and cannot be returned, exchanged, or refunded unless they arrive damaged, defective, or incorrect.
Gift Cards
Gift cards are non-returnable and non-refundable except where required by applicable law.
Cancellations
We cannot guarantee that an order can be canceled after it has been placed. Because made-to-order, print-on-demand, personalized, and handmade orders may enter production quickly, cancellation requests must be submitted as soon as possible.
If production or fulfillment has already begun, the order may no longer be eligible for cancellation. Contact roseprintartistry@gmail.com as soon as possible if you need to request a cancellation.
Refunds
When a refund is approved, it will be issued to the original payment method. Processing times after a refund is issued vary by bank, credit card company, or payment provider.
Questions
If you have questions about an order or this policy, contact us at roseprintartistry@gmail.com.